Shipping Information

Table of Contents

INFORMATION FOR ALL DESTINATIONS

Tracking Your Order

We provide fully tracked delivery service. Please refer to your expected delivery date in checkout. Your tracking link will be emailed to you once your order has shipped and may be monitored real-time with tracking service available by the shipping company. We do not have any control over the carriers delivery dates or delays.

If you have any delivery concerns, please contact us at care@eyesarethestory.com for assistance.

Accurate Address

To avoid delays with your delivery, please enter your full name and address—correctly spelled—including:
• House, apartment, suite, unit, or room number
• City, town, village, or province
• Postal or ZIP code
• Country.

Multiple Shipping Address

We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.

Delivery Confirmation

When an order is shipped using any carrier service, including but not limited to the United States Postal Service (USPS), United Parcel Service (UPS), FedEx, DHL, Royal Mail, or other reputable carriers, the delivery status is determined by the tracking information provided by the respective carrier. Once a tracking number has been issued, your order has been shipped. When an order is marked as "Delivered" by the carrier's tracking system, this is considered a verified delivery.

Pre-Order Shipping Policy

To ensure efficiency and sustainability, all pre-orders will be shipped once your entire order is complete. We do not offer partial shipments. If your order includes both in-stock and pre-order items, the full order will be dispatched together when all items are available. Thank you for your patience and support!

Customer Responsibility

If a package is marked as "Delivered" but you, our valued customer, have not received your items, Èyes Are The Story kindly requests that you:

  • Inspect the Delivery Premises: Check all possible locations where the package might have been placed, including alternative entrances, mailrooms, and with neighbors or other members of your household.
  • Contact the Carrier: Promptly reach out directly to the carrier (USPS, UPS, FedEx, etc.) with your tracking number to inquire about the specifics of the delivery. Carriers have access to detailed information and can assist in locating your package.
  • File a Claim: If the package remains missing, initiate a missing package claim with the respective carrier, who is responsible for the delivery of your order, not the Èyes Are The Story brand. Most carriers offer online resources or local offices to facilitate this process.

Èyes Are The Story Assistance

Èyes Are The Story is dedicated to ensuring customer satisfaction and will assist in resolving the situation in the following ways:

  • Carrier Communication: Our customer service team is available to support you in liaising with the carrier and will provide advice on the necessary steps to take.
  • Review of Order Details: We will conduct a thorough review of your order and the shipping details to confirm that everything was processed correctly on our end.
  • Please understand that while Èyes Are The Story is eager to assist, our influence is limited once an order is confirmed as delivered by the carrier. We encourage our customers to initiate direct contact with the carrier as they are best equipped to resolve delivery issues.

Limitation of Liability

Èyes Are The Story shall not be held liable for any lost, stolen, or incorrectly delivered packages once they are confirmed as "Delivered" by the carrier. Our responsibility for the shipment of goods concludes when the carrier provides delivery confirmation to the address specified by the customer. Èyes Are The Story is not responsible for any direct, indirect, punitive, incidental, or consequential damages that arise from a package being lost, stolen, or marked as "Delivered" by any carrier.

Contact Us

For any inquiries or required assistance with a delivery issue, please do not hesitate to contact the Èyes Are The Story customer service team at info@eyesarethestory.com. We are committed to providing support and will endeavor to address any concerns promptly and effectively.

FOR CONTINENTAL USA

The default shipping carrier is USPS (United States Postal Service) and standard shipping cost for USPS is shown in the table below. We offer FREE Standard Shipping on non-wholesale* U.S. and Canadian merchandise orders $175 and over (excluding taxes) for orders going out via USPS. We do not have any control over the USPS delivery dates — Please use your issued tracking number to follow your delivery. Orders received on Friday after 12:00 pm EST will be shipped out the following Monday. If you wish to get a guaranteed and expedited delivery date, we offer the option of shipping via UPS (United Parcel Service) within the continental US only. You can choose one of the following 2 options:
-UPS 2 Day Air: your package will arrive within 2 business days as early as 10:30 am local time
-UPS Next Day Air: your package will arrive within 1 business day as early as 3:00 pm local time
The cost associated with each UPS shipping option varies with the package weight and with the destination of the order, and it is automatically calculated at checkout. We do not offer free shipping for orders going out via UPS. To guarantee the UPS delivery time, your order must be placed by 12:00 pm EST. Orders received on Friday after 12:00 pm EST will be shipped out the following Monday. 
*For wholesale orders, please contact info@eyesarethestory.com for more information.

Weight Standard Shipping (orders $175 and over) Standard Shipping (orders under $175)
United States Less than 16 oz FREE $5.95
16 oz to 32 oz FREE $8.95
32 oz to 48 oz FREE $14.95
48 oz to 64 oz FREE $18.95
64 oz to 80 oz FREE $22.95
Greater than 72 oz FREE $26.95

Business Days & Holiday

All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Packages do not ship from our distribution centers on weekends or the following US holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Columbus Day
  • Veteran's Day
  • Thanksgiving
  • Christmas

FOR UK AND IRELAND

The default shipping carrier is Royal Mail, and standard shipping costs are shown in the table below. We offer FREE Standard Shipping on non-wholesale UK merchandise orders £50 and over (excluding taxes)* for orders going out via Royal Mail 48 hours.

We do not have any control over the Royal Mail delivery dates — please use your issued tracking number to follow your delivery. Orders received on Friday after 1:00 pm BST will be shipped out the following Monday.

If you wish to receive your package faster, we also offer Royal Mail 24 hours at checkout.

The cost associated with each Royal Mail is detailed below.

We do not offer free shipping for Royal Mail 24 hours.
Note that orders to Ireland may incur additional duties upon delivery.
*For wholesale orders, please contact info@eyesarethestory.com for more information.

Order Value Carrier & Speed Cost
Below £74.99 Royal Mail – 48h £3.95
Royal Mail – 24h £5.95
Above £75 Royal Mail – 48h FREE
Royal Mail – 24h £5.95

Business Days & Holidays

All orders process and ship Monday – Friday, excluding public holidays within the United Kingdom. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Packages do not ship from our distribution centers on weekends or the following UK public holidays:

  • New Year’s Day
  • Good Friday
  • Easter Monday
  • Early May Bank Holiday
  • Spring Bank Holiday
  • Summer Bank Holiday
  • Christmas Day
  • Boxing Day

FOR OTHER INTERNATIONAL DESTINATIONS

Èyes Are The Story partnered with local distributors in the countries listed below. You can order our products directly from their website. Any request or claim for product(s) ordered on those websites must be made directly with the company managing the corresponding website.

For France: EMGIDI, website: https://emgidi.com/eyes-are-the-story/

For Spain: L'Acuite, website: https://tienda.lacuite.com/gb/module/iqitsearch/searchiqit?s=eyes+are+the+story

For Australia and New Zealand: Good Optical Services, website: https://goodopticalservices.com.au/eyes-are-the-story/

For Canada: Eye Drop Shop, website: https://eyedropshop.ca/collections/eyes-are-the-story
Other countries are coming soon!

Last update: 09/26/25